Support topics:
My username / password isn't working
Make sure you are entering your login information exactly as it appears on your sign-up email confirmation. These are case sensitive. If you have shared your login information, it is more than likely that your username has been locked. If neither of these situations apply to you, please contact us for a solution.
I lost my username or password
Please click here for CCBill's support page to look up your subscription and retrieve your password or username.
I want to cancel my membership
Cancellations are handled by CCBill. Please click here for CCBill's support page. You can also contact CCBill 24 hours a day, 365 days a year by phone at 1-888-596-9279, or by email at consumersupport@ccbill.com.
Do you use DRM on the videos?
Nope. You will be able to play the videos once you leave the site. Membership entitles you to one copy of each video for personal enjoyment. Please be respectful and don't upload the videos or photos to file-sharing sites. We actively pursue online pirates. Members who are found to upload videos to piracy/torrent sites will be immediately canceled without refund. Trust me, we have ways of knowing when you upload to piracy sites.
I need help playing/saving videos
It's best to save a video to your computer's hard-drive and watch it once downloaded. If you're using Firefox, right-click the video link and choose "Save link as"; Internet Explorer, right-click and choose "Save file as"; Safari users, control-click and choose "Download file as." Once downloaded, you can open the video on your computer without buffer delays.
You need Windows Media Player or Quicktime 7 to play the videos on your computer. Windows Media Player can be downloaded by clicking here; Quicktime 7 can be downloaded by clicking here.
My question isn't listed here
If you have other questions or problems, please send an email and I'll work on a solution asap. Please make sure to include a detailed description of the problem, your username or subscription number, and any related technical information such as the browser or media player you're using.
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